Error codes for DSTV Decoder

The DSTV is a broadcasting system that is used to broadcast digital television signals over the air. This means that it provides viewers with a better quality of television. This type of broadcasting is mainly used in South Africa, but has been implemented in other countries as well. It is mostly used for free-to-air broadcasts. However, there are some versions of DSTV that allow subscribers to pay for additional channels.

The DSTV Decoder is a device that allows you to receive these channels without the need for an antenna. The DSTV Decoder will also allow you to enjoy more features such as Picture-in-Picture (PIP) and Replay functions. It is mainly used by people who want to watch their favorite programs on the go.

 However, there are also some common issues that homeowners have with their DSTV Decoder editions that can lead to inconvenient situations and even expensive repairs. The purpose of this article is to provide a comprehensive guide on how to identify these common issues so that you can be able to solve them quickly and effectively. Let’s check out some of the common problems and their possible solutions.

E04

Insert the smart card. Inspect that the smart card has been inserted correctly. First, unplug the decoder and then gently remove the smart card. Wipe the rim with a dry cloth, and insert the pin into the slot again with the cooper chip facing down. Switch on the decoder and check that the error is resolved.

E05

Unable to read Smart card. If the Smart Card is inserted correctly, this will ensure that it works perfectly. First, unplug the decoder and then gently remove the smart card. Wipe the rim with a dry cloth, and insert the pin into the slot again with the cooper chip facing down. Switch on the decoder and check that the error is resolved.

E06

It appears that the smart card has a fault. Always ensure that you have inserted the correct smart card. Do not inter-switch between cards that have different decoders. Verify that the card was inserted correctly, according to the instructions. The gold chip should be facing down, and it should go first.

E07

The smart card decoder checks and verifies the credentials of the smart card. Take out the card and insert it back in.

E08

Failure of the CA module. It seems that the control access module is malfunctioning. Go to a shop for DSTV in your area with your decoder.

E16

It seems that your subscription has expired or that your services are scrambled. It is possible to renew your subscription. If your subscription is still valid, send this error code by SMS, followed by the smart card number to 32472.

E17

Check that the smart card is inserted into the decoder correctly. In this case, the smart card is inserted correctly into the decoder. Simply send an SMS of the E17 error code, followed by the smart card number to 32472.

E18

If you have a smart card that is unknown, it is very important that you insert the card correctly. Affirm that the smartcard that you are inserting pairs with the decoder.

E19

If you receive this error code, it means that the service is scrambled. Be patient with the app for a few minutes. Renew your subscription if necessary. If the E19 problem persists, please contact DSTV customer care.

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