Error codes for Richmond Tankless Water Heater

Richmond makes a variety of household appliances and electronic products. Richmond is a major manufacturer of several different kinds of household appliances, including water heaters, air conditioners, and refrigerators.

In addition, Richmond makes a variety of different types of water heaters, which are useful for heating water quickly.

But Richmond water heaters are not immune to errors because they can cause problems with a variety of things. Error codes are not uncommon in water heaters that are manufactured by Richmond. This article will help you identify the most common error codes that are associated with Richmond water heaters, and will provide some helpful tips on how to fix them.

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11

When your water heater is experiencing problems with its ignition or is locked up, you will see this error message flash on your screen. Insufficient gas supply, carbon buildup on the electrode or damaged pilot wires are some of the most common reasons why error codes like this appear on your screen.

A simple fix for this error code is to make sure that you have a regular supply of gas. Check to see if there is something wrong with your gas supply. If that is the case, call the gas company.

Call your gas utility company and ask them if they are providing enough pressure to run your water heater. If the error code does not seem to be resolved, it is possible that the pilot light is the cause.

If you have not fixed the problem, you will have to replace it. If you get an error code like this, the pilot tube is damaged and you need to replace it.

12

Error code 12 is a low flame signal that occurs when there is no flame in the system. If the flame light in your water heater is low, it will continue to run, but the error code and other light will continue to flash. This error code shows up when your water heater is having problems with the pilot tube, the electrodes, the wires, or if the gas supply fails.

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It could also be that you have a low voltage supply, because a low voltage supply will cause your water heater to not start.

Check the sides of your water heater to make sure that you have the right voltage to run it. If it does not require sufficient power, call Richmond customer service for help. You can also contact Richmond customer service to have them help you out. Contact your electric company to find out what voltage you are getting.

13

When you lose the pilot flame, you’ll get this error message. Low gas supply pressure, carbon buildup on the electrodes, or obstructions in the combustion air port are all examples of problem areas that cause error code 13 to appear on your water heater.

If the gas pressure on your water heater is not enough, you should first check whether the pressure is appropriate for your water heater. Your heater might have a problem when it is unable to use the air holes in its jacket properly.

If you find any obstructions in the air holes, try clearing them completely. Remove any obstructions that have gotten inside your unit, like dust or debris, to allow air flow through it. If the error code still persists, you will need to change the pilot assembly.

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