Are you having trouble using the Amazon Prime Video app? Several users have reported the error '1004-AI' that prevents them from using Amazon Prime Video.
Amazon Prime Video is the video streaming service of Amazon which is available for all its customers all over the world. You can watch more than 2,000 movies and TV shows for free with the membership of Amazon Prime. However, there are some errors which are experienced by the users of Amazon Prime Video. Error 100 Ai is one of the most common errors which are encountered by the users of Amazon Prime Video.
On this page, you will find more information about the most common causes and most relevant solutions for the Amazon Prime Video error '1004-AI'. Do you need help straight away? Visit our support page.
We've created a list of solutions which you can follow if you want to solve this Amazon Prime Video problem yourself. Do you need more help? Visit our support page if you need professional support with Amazon Prime Video right away.
Error 1004 Ai is usually experienced by the users of Amazon Prime Video using the mobile application. This error will appear on the screen of the mobile device when you are trying to watch any of the videos of Amazon Prime Video. It will also stop the video streaming service of Amazon Prime Video. So, to fix this error, you need to check the settings of your mobile device. There are some easy and simple steps which will help you to fix this error.
Step 1: Restart the Prime Video Application
First, try closing the Prime Video application and then restart it. Open the application after it has been restarted for a few seconds. If you still get the error 1004 Ai, consider another method.
Step 2: Restart Your Device
If you are still unable to fix the error 1004 Ai, then restart your device. To do this, press the power button of your device for about 10 seconds. Now, press the power button again to restart your device.
Step 3: Ensure that Your Device Has the Latest Updates
If you are still facing the error 1004 Ai, then it is very important to check the updates of your device. You can check and download the latest updates of your device from the settings, depending on the type of your device. For example, if you are using an Android phone, then you can check the latest updates from the settings. For other devices, check the latest updates from the manufacturer’s website.
Step 4: Ensure that the Prime Video Application is Up to Date
Make sure that the Prime Video application is up to date. To do this, go to the Amazon Prime Video application and check for the latest updates. You can also download the latest updates from the Amazon website or the Store app.
Step 5: Pause Other Internet Activity
If you are using a Wi-Fi network to watch the videos of Amazon Prime Video, check if you are connected to a Wi-Fi network and if the same network is not being used by other devices.
Step 6: Disable Any VPN or Proxy Service
It is very important to disable any VPN or proxy service on your device before you try to watch the videos of Amazon Prime Video. VPN and proxy services will prevent you from watching the videos of Amazon Prime Video because they will hide your IP address.