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Amazon Prime Video error 7136

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Last updated on January 18, 2022
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Are you ready to binge-watch your favorite series on Amazon Prime Video, but are you getting the error '7136'?

Amazon Prime Video is an online streaming service that is owned by Amazon. It allows you to watch movies and TV shows that are available on Prime Video. The service also allows you to watch movies and TV shows that are available on Amazon Instant Video. You can access this service through your computer, your smartphone or through your television set.

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On this page, you will find more information about the most common causes and most relevant solutions for the Amazon Prime Video error '7136'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    7136
  • Similar errors
    -
  • Product
    Amazon Prime Video
  • Developer
    Amazon
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Amazon Prime Video error 7136

We've created a list of solutions which you can follow if you want to solve this Amazon Prime Video problem yourself. Do you need more help? Visit our support page if you need professional support with Amazon Prime Video right away.

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Verified solution

There are many errors that can occur when you try to use Amazon Prime Video. One of the most common errors is Amazon Prime Video Error 7136. This error occurs when you try to use the application or when you try to access your account information in the application. This error can be annoying and frustrating because you cannot access the application properly.

The problem can be caused by a server error or a network error or it can be caused by an issue with your computer or your internet connection. You might also encounter this error if other applications are interfering with the proper functioning of Amazon Prime Video on your device or a corrupted file. To fix this error, you need to try a few solutions.

First of all, you might be experiencing this error when you are trying to watch Amazon Prime Video on your Amazon Fire TV. Resetting the TV or your Amazon Fire TV may fix the issue. To restart your Amazon Fire TV, press and hold the power button for a few seconds. You can then try unplugging the power cord and plugging it back in.

You can also try restarting your router. If that doesn't work, you can try resetting your Amazon Fire TV to factory settings. To do this, go to Settings > Device Settings > Reset to Factory Defaults. After resetting your Amazon Fire TV, you may need to re-log in with your Amazon account.

Another solution is to clear the cache and data on your Amazon Fire TV. To do this, go to Settings > Storage > Clear Cache. You can also try clearing the data from your Amazon Fire TV by going to Settings > Storage > Clear Data.

If you are using Amazon Fire Stick, try not to click on Amazon on the Library, Home, Find, and Live bar on the home page. Instead, try scrolling down to the very bottom of the screen and click on Amazon Video.

This error might also be caused by a server error on the Amazon website. If this is the case, you can wait for Amazon to fix the issue. This might take a few hours. After that, an update will usually fix the issue. Updates will also fix any errors that are caused by a bug, security issues, or a software issue.

Lastly, another solution you can try is to contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.

Quick fixes

Try one of the quick fixes below to quickly resolve the Amazon Prime Video error 7136.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
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Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

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Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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