Are you having trouble using the Amazon Prime Video app? Several users have reported the error 'decryption failure' that prevents them from using Amazon Prime Video.
Amazon Prime Video is an online streaming service that is owned by Amazon. It allows you to watch movies and TV shows that are available on Prime Video. The service also allows you to watch movies and TV shows that are available on Amazon Instant Video. You can access this service through your computer, your smartphone or through your television set.
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On this page, you will find more information about the most common causes and most relevant solutions for the Amazon Prime Video error 'decryption failure'. Do you need help straight away? Visit our support page.
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View list of solutions Contact an expertError information
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Category
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Error codedecryption failure
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Similar errors-
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ProductAmazon Prime Video
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DeveloperAmazon
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Operating system-
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Platform-
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First seenMay 30, 2021
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Verified-
How to solve Amazon Prime Video error decryption failure
We've created a list of solutions which you can follow if you want to solve this Amazon Prime Video problem yourself. Do you need more help? Visit our support page if you need professional support with Amazon Prime Video right away.
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Verified solution
There are many errors that can occur when you try to use Amazon Prime Video. One of the most common errors is Amazon Prime Video Prime Video Decryption Failure. This error occurs when you try to use the application or when you try to access your account information in the application. This error can be annoying and frustrating because you cannot access the application properly.
The problem can be caused by a server error or a network error or it can be caused by an issue with your computer or your internet connection. You might also encounter this error if other applications are interfering with the proper functioning of Amazon Prime Video on your device or a corrupted file. To fix this error, you need to try a few solutions.
The Amazon Prime Video Decryption Failure error typically happens when you are trying to watch the video and it fails. Even though you are trying to watch other movies, Amazon Prime Video still shows this error.
First thing you can do is check your internet connection. If you are using a wireless connection, make sure that the Wi-Fi is on. This will ensure that your internet connection is working properly. You can also restart your modem and connect it again to your device.
The easiest thing you can do is restart your device. You can do it by pressing the power button on your computer and turning it off and then on again. This will restart your device, and this can fix most of the problems that might be causing this error.
Other things you can do is reinstall Amazon Prime Video applications on your device. You can delete it first and download it again on the store. If you use this app through Smart TV, ensure that any external device is connected to your TV or display using a HDMI cable that is compatible with HDCP 1.4 for HD content and HDCP 2.2 for UHD and/or HDR content.
If the problem still occurs, you need to contact Amazon Help and Customer Service. The customer support will usually ask you to send them the error code that is appearing on your screen.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
