Are you currently experiencing problems with BBC iPlayer? One of the most common error messages of BBC iPlayer is error '4002'.
BBC iPlayer is a digital video streaming service that is provided by the British Broadcasting Corporation. It was launched in 2007 and it has since then become one of the most popular services that can be used to watch television programs online.
The service has gained popularity because of its accessibility and it can be accessed on many devices. The service can be accessed on desktop computers, smartphones, tablets and even smart TVs. There is an option to play BBC iplayer in a wide variety of languages, English, Welsh, Scottish, Gaelic, Irish, and the native language of the United Kingdom.
Sometimes you may encounter various kinds of errors while trying to access BBC iPlay on your computer, smartphone or tablet.
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On this page, you will find more information about the most common causes and most relevant solutions for the BBC iPlayer error '04002'. Do you need help straight away? Visit our support page.
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It has never been easier to solve error "04002".
View list of solutions Contact an expertError information
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Category
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Error code04002
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Similar errors-
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ProductBBC iPlayer
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DeveloperBBC
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Operating system-
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Platform-
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First seenMay 30, 2021
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Verified-
How to solve BBC iPlayer error 04002
We've created a list of solutions which you can follow if you want to solve this BBC iPlayer problem yourself. Do you need more help? Visit our support page if you need professional support with BBC iPlayer right away.
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Verified solution
One of the most common errors is BBC iPlayer 04002 Error. This error occurs when you try to access your account information or when you try to login into your account properly. This error usually occurs when you are trying to access your account information through an incorrect browser or when you are trying to log into your account using an incorrect email address or password.
This error can also occur if there is a network issue with your computer or if there is a problem with your internet connection. Usually, you need to perform a few troubleshooting steps to fix this error.
First, check again that there is a software update on your device. Settings, System, System Update, then Check Now. When you go to my apps, highlight BBC Iplayer, and press the * button on your remote to verify that it is working. The version that you should change to should say build 3.4 and version 91000074.
When that doesn't work, there are two other ways to force the update to happen:
- You should set the device settings > system > system restart.
- Then it is possible to restart the device. That might mean leaving it turned off at the mains for a few minutes and then switching it on again.
Always check the settings of your devices. Navigate to the roku/now TV home menu > settings >system>.
- The model number of the device.
- ESN (number that is used in serial numbers)
- Version of the firmware.
- Version for channels.
It may also be worthwhile trying a factory reset, if none of the above helps. Other users have also reported that they were successful after performing a factory reset.
The final thing you can do is call customer service to get this error fixed. You can also contact them by calling their customer service number or by visiting their website. When you tell the customer support department an error code that is showing on your screen, they will usually ask you to send the code to them. They will tell you what to do next and how to approach this problem.
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