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BBC iPlayer error 404

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Last updated on January 23, 2022
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Are you ready to binge-watch your favorite series on BBC iPlayer, but are you getting the error '404'?

BBC iPlayer is a digital video streaming service that is provided by the British Broadcasting Corporation. It was launched in 2007 and it has since then become one of the most popular services that can be used to watch television programs online.

The service has gained popularity because of its accessibility and it can be accessed on many devices. The service can be accessed on desktop computers, smartphones, tablets and even smart TVs. BBC iPlayer is available in various languages such as English, Welsh, Scottish Gaelic, Irish and the native language of the United Kingdom.

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On this page, you will find more information about the most common causes and most relevant solutions for the BBC iPlayer error '404'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    404
  • Similar errors
    -
  • Product
    BBC iPlayer
  • Developer
    BBC
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve BBC iPlayer error 404

We've created a list of solutions which you can follow if you want to solve this BBC iPlayer problem yourself. Do you need more help? Visit our support page if you need professional support with BBC iPlayer right away.

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Verified solution

There are many types of errors that can occur when you try to access BBC iPlayer on your computer or your smartphone or tablet. One of the most common errors is BBC iPlayer 404 Error. This error occurs when you try to access your account information or when you try to login into your account properly. This error usually occurs when you are trying to access your account information through an incorrect browser or when you are trying to log into your account using an incorrect email address or password.

This error can also occur if there is a network issue with your computer or if there is a problem with your internet connection. To fix this error, you need to try a few solutions.

First of all, error 404 is a generic error message that the BBC iPlayer web server is unable to respond to the request. The error occurs because the server is not available or responding. If you are having problems accessing the BBC iPlayer then it's very likely that you are having an issue with your Internet connection.

However, if you are accessing the BBC iPlayer from a mobile device or your computer is on the same network as your router then you may also be experiencing problems with the BBC iPlayer due to firewall issues.

The first thing that you need to do is check that your router and modem are set up correctly. You should also ensure that there is no firewall software blocking the BBC iPlayer.

In many cases, a simple restart of the router or your device will resolve the issue. Turn off and unplug your device and wait a few minutes before turning it back on.

In addition, this error might also be caused by a server error on the BBC iPlayer website. If this is the case, you can wait for them to fix the issue. This might take a few hours.

Lastly, another solution you can try is to contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.

Quick fixes

Try one of the quick fixes below to quickly resolve the BBC iPlayer error 404.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
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Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

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Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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