Tech Support 24/7
Ask a Tech Specialist Online
Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.
On this page, you will find more information about the most common causes and most relevant solutions for the Box error 'Unable to Open File'. Do you need help straight away? Visit our support page.
Error information
-
Category
-
Error codeUnable to Open File
-
ProductBox
-
DeveloperBox, Inc.
-
Operating system-
-
Platform-
-
First seenSeptember 10, 2021
-
VerifiedYes
What causes the Unable to Open File error?
The Box, Inc. documentation indicates that error code 'Unable to Open File' is caused by the following problem: "Online Only files cannot be opened while you are offline.".
Do you think there is another cause for this error? Let others know in the comments.
Box, Inc. solution
Return online and retry the file download.
Do you still have problems with this error? Try one of the quick fixes below or leave a comment.
Tech Support 24/7
Ask a Tech Specialist Online
Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.
