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Crunchyroll error 1015

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Last updated on May 11, 2022
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Are you trying to use the Crunchyroll application, but are you getting the error message '1015'?

Crunchyroll is a popular anime streaming website that was founded in 2006. It is under the parent company of Funimation. Crunchyroll offers anime shows from Japan and other countries around the world. The site offers thousands of different shows for its users to watch for free. It also has many premium services for its users such as the ability to watch content on different devices and the ability to access a paid-for account with additional features.

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On this page, you will find more information about the most common causes and most relevant solutions for the Crunchyroll error '1015'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    1015
  • Similar errors
    -
  • Product
    Crunchyroll
  • Developer
    Crunchyroll
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Crunchyroll error 1015

We've created a list of solutions which you can follow if you want to solve this Crunchyroll problem yourself. Do you need more help? Visit our support page if you need professional support with Crunchyroll right away.

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Verified solution

Crunchyroll is known for being an application that can be used on mobile devices such as smartphones and tablets. The site offers free streaming videos on a variety of devices, including computers, mobile phones, tablets and TVs. However, there are many errors that can occur when you try to use Crunchyroll on your computer or mobile device. One of the most common errors is the Crunchyroll 1015 error code that can occur when you try to use the website or application on your computer or mobile device.

The problem may arise due to a malfunction with your computer or it can be caused by an issue with your internet connection or another application installed on your computer. Other issues include errors caused by third-party software installed on your computer or problems with your device’s operating system. To fix this error, you need to try a few solutions.

To be succinct, the 1015 error means that you were banned by Crunchyroll, at least temporarily. If you are unable to use the website or application, then it is possible that you have been banned from using it. In this case, you may need to contact Crunchyroll support for assistance.

The reasons for an account getting banned may include inappropriate use of the website or application, attempting to use a false account or using an account that has been banned before. In some cases, you may have misused the service and were banned for that reason. Any use of improper language or displays of vulgarity will also lead to a ban. In addition, Crunchyroll can usually detect if you accessed the page using a VPN. A VPN is a service that can be used to hide your identity and location.

Either way, there's not much you can do but wait. Usually, by accessing your main account, you'd be able to see how long you have to wait before the temporary ban expires. You can also contact their support if you feel that you have been wrongly banned.

Quick fixes

Try one of the quick fixes below to quickly resolve the Crunchyroll error 1015.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
Read the full guide

Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

Read the full guide Report

Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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