Errorwise logo
  • Explore
  • Guides
  • Tools
    arrow_drop_down
    • Internet Speed Test
  • Blog
  • Contact
Get Support
Sign in
Get Support

Disney+ error drm license request failed

  • Information
  • prev
  • next
Last updated on December 30, 2021
  • Share on Twitter
  • Share on Facebook
  • Share on LinkedIn
  • Share on Email

Are you having trouble using the Disney+ app? Several users have reported the error 'drm license request failed' that prevents them from using Disney+.

Disney Plus is a streaming service that was launched by Disney. It is a subscription-based service that allows you to watch Disney movies and TV shows, as well as listen to music from Disney’s various musical productions.

Disney Plus is available in several countries such as the United States, Canada, Mexico, Australia, New Zealand and Singapore. The service is available on iOS and Android devices as well as on your computer or laptop. You can also access the service through your TV or through your PlayStation 4 or Xbox One console.

Tech Support 24/7
Ask a Tech Specialist Online

Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.

Ask a Tech Specialist Online
Get Help From a Technician Live

On this page, you will find more information about the most common causes and most relevant solutions for the Disney+ error 'drm license request failed'. Do you need help straight away? Visit our support page.

Let's get started

It has never been easier to solve error "drm license request failed".

View list of solutions Contact an expert
Error information
  • Category
    Video
  • Error code
    drm license request failed
  • Similar errors
    -
  • Product
    Disney+
  • Developer
    Disney
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
Information incorrect? Make a suggestion.

How to solve Disney+ error drm license request failed

We've created a list of solutions which you can follow if you want to solve this Disney+ problem yourself. Do you need more help? Visit our support page if you need professional support with Disney+ right away.

Tech Support 24/7
Ask a Tech Specialist Online

Connect with the Expert via email, text or phone. Include photos, documents, and more. Get step-by-step instructions from verified Tech Support Specialists.

Ask a Tech Specialist Online
Get Help From a Technician Live

Verified solution

There are many errors that can occur when you try to use Disney Plus. One of the most common errors is Disney Plus Error drm license request failed. This error occurs when you try to access the services of Disney Plus on your computer or on your smartphone or tablet device. This error can be annoying and frustrating because you cannot access the services properly.

The problem can be caused by an issue with your computer or it can be caused by an issue with your internet connection. However, this problem can also occur if there are other applications installed on your computer that are interfering with the proper functioning of Disney Plus on your computer or if you have malware installed on your computer system. To fix this error, you need to try a few solutions.

First of all, this error might happen because the Disney Plus server is having trouble verifying your account or your device. This is why you need to check the details of your account and make sure that everything is in order. In addition, you can log out of your account and then try to log in again. This can be done by clicking on the Disney Plus logo on the top right corner of your screen.

If you have tried all of these things and still you cannot access the services of Disney Plus, make sure that the Internet Protocol version 6 (IPv6) is not blocking your application. If this is the case, go to the main menu and find Network. Select the Advanced Settings option and choose the IPv6 tab. This is where you can disable the IPv6 from being used.

The other way you can do it is you can contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.

Quick fixes

Try one of the quick fixes below to quickly resolve the Disney+ error drm license request failed.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
Read the full guide Report

Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
Read the full guide

Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

Read the full guide Report

Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

Read the full guide Report

Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

Read the full guide Report

Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

Need more help?

Your Disney+ problem resolved in minutes

Chat with an expert

Do you need more help?

Tech experts are ready to answer your questions.

Ask a question
Errorwise logo
Explore
  • Errors
  • Guides
Errorwise
  • Blog
  • Contact
  • Privacy
Support
  • Support
  • Tools

© Errorwise 2022 - All rights reserved

Cart

Free ServiceNotification Form
Your name
Your email address
Add a comment

No thanks, I’ll keep searching..

We use cookies to ensure that we give you the best experience on our website.OKLearn more