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On this page, you will find more information about the most common causes and most relevant solutions for the Nest error 'E160'. Do you need help straight away? Visit our support page.
The Google documentation indicates that error code 'E160' is caused by the following problem: "No power to Y1 wire detected (cold weather shutoff)".
Do you think there is another cause for this error? Let others know in the comments.
We've created a list of solutions which you can follow if you want to solve this Nest problem yourself. Do you need more help? Visit our support page if you need professional support with Nest right away.
One of the most common errors that you might encounter when you try to use Google's services is Google e160 error. This error occurs when you try to access your account information or when you try to log into your account on the internet. This error can be annoying and frustrating because you cannot access the services properly.
The problem can be caused by an issue with your device system. If the system is in trouble then it is possible to stop sending power to the thermostat. Another reason is that you live at a very high temperature place. Due to cold conditions, the thermostat power will be at a low temperature because it prevents the AC from providing power so this error code appears. To fix this error, you need to try a few solutions.
First of all, try turning off the power to the heating and cooling system. This will prevent the system from sending out low power to the thermostat. After that, wait for a few minutes and turn the power back on.
If restarting the thermostat does not work, then you can check if the USB cord is damaged. Try plugging the USB cord in a different port on the system. If you can still charge the device, charge it for 5 to 10 minutes. Then, try reconnecting your Y1 wire to the thermostat.
If this solution does not work, then you might need to purchase a Nest Power Connector. This is a device that will fix the problem of a damaged wire. The Nest Power Connector will connect the wire to the Nest thermostat. Make sure that the wires behind are pressed down tightly.
The other thing you can do is to contact the developer for Support and Service to solve this error. You can try contacting them through their customer support number, filling a ticket online, and from their website to start live chat. The customer support will usually ask you to send them the error code that is appearing on your screen.