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On this page, you will find more information about the most common causes and most relevant solutions for the Nest error 'E298'. Do you need help straight away? Visit our support page.
The Google documentation indicates that error code 'E298' is caused by the following problem: "No system power".
Do you think there is another cause for this error? Let others know in the comments.
We've created a list of solutions which you can follow if you want to solve this Nest problem yourself. Do you need more help? Visit our support page if you need professional support with Nest right away.
One of the most common errors that you might encounter when you try to use Google's services is Google E298 error. This error occurs when you try to access your account information or when you try to log into your account on the internet. This error can be annoying and frustrating because you cannot access the services properly.
The problem can be caused by an issue with your device system. If the system is in trouble then it is possible to stop sending power to the thermostat. Another possible reason is that you live at a very high or low temperature place so this code appears. To fix this error, you need to try a few solutions.
The Google E298 error usually pops up a message “No Power” or “No System Power” on the thermostat screen. This error caused by the thermostat’s wire is incorrect, your thermostat’s system needs to be connected to the C wire, and the HVAC system is off.
First you can install the nest power connector. This connector is an extension cable that can be connected to the main cable of the thermostat. This cable connects the nest power adapter to the AC. Then connect the nest power adapter to your AC. Once you do this, try to restart your system and try to access your Google account again.
You can fix and connect your device to C Wire. This wire is the one that connects your thermostat to the router and all other devices on your network. If you do not have a C Wire, you can install one. To do this, first connect your thermostat to the router. Then connect the other end of the C Wire to a wall outlet or a surge protector. Then connect it to your thermostat. After this, restart your system and try to access your Google account again.
Lastly, you can find HVAC professionals in your area and directly tell him or her your device’s problems. They can also help you to install the nest power connector or C Wire to your device. If the error still appears, you can contact Google Help Center to fix your issue.