Hikvision is a Chinese manufacturer of security cameras. They are a well-known brand of cameras. Hikvision is a Chinese company that was established in 2001 and it is one of the most popular manufacturers of security cameras.
Hikvision sells many different types of cameras such as IP cameras, video surveillance systems, dome cameras, and other security cameras. If you have selected a product from Hikvision, then you can purchase the product online or through a local retailer. Hikvision cameras are used for different kinds of surveillance like network video recording, corporate surveillance and many more.
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On this page, you will find more information about the most common causes and most relevant solutions for the Camera error '47'. Do you need help straight away? Visit our support page.
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It has never been easier to solve error "47".
View list of solutions Contact an expertError information
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Category
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Error code47
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ProductCamera
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DeveloperHikvision
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First seenSeptember 11, 2021
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VerifiedYes
What causes the 47 error?
The Hikvision documentation indicates that error code '47' is caused by the following problem: "The user was not found".
Do you think there is another cause for this error? Let others know in the comments.
How to solve Hikvision Camera error 47
We've created a list of solutions which you can follow if you want to solve this Camera problem yourself. Do you need more help? Visit our support page if you need professional support with Camera right away.
Hikvision solution
Update the iVMS-4500 to the latest version or use Hik-connect with a remote domain configuration.
Do you still have problems with this error? Try one of the quick fixes below or leave a comment.
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Verified solution
If you are experiencing problems with your Hikvision device or if you are encountering errors while you are using your home appliances, then error code 47 is what you will see on your device screen. When you are experiencing errors with your device or when the power supply is not working, the error will appear. Sometimes, common hardware errors or problems with the server can cause this error. You will be able to correct the error code 47 if you try different ways of resolving the issue.
To temporarily fix error code 47, you just need to reload the video stream on the app and restart the system. When you encounter error code 47, simply pause the video on the app and restart it. This will cause the app to work smoothly again.
Sometimes, a system will automatically detect errors when an app is running but doesn't notify you when it is running. If the error code 47 persists, it is best to completely close the app and re-open it. Afterwards, the app will try to re-authenticate with the server and then the error will be fixed.
If you encounter error code 47 while using Hikvision products, you need to change the configuration of the app for local monitoring to hik-domain. This will allow you to have stable and smooth data transmission. This will ensure that you get a continuously monitored video that is high-quality and reliable.
In order to modify the configuration, open the Device Manager app on your phone and select the system that you want to monitor. Locate your security camera on the list of available devices and click the pen icon at the top to make changes. After that, on the Address Bar, change the connection type to Hik-Connect Domain.
One more thing that you can do is to call the customer service number that is provided by the company in order to have the error fixed. When you call the Hikvision number, you are allowed to view their website. When you report to one of their customer support departments that you are experiencing an error message on your screen, that person will ask you to send an email to them explaining what is wrong. It will give you a good idea of what sort of problem you should be able to solve.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
