Marantz is a home entertainment company that is based in Japan. It was established in 1953, and it has been producing audio and video products since then. Marantz sells various models of its high-quality speakers, receivers, amplifiers, CD players and DVD players among other home entertainment devices.
If you encounter an error code on your device’s screen while using a Marantz product or if you cannot access the software installed on your device properly, then this might be caused by an issue with the equipment itself or it can be caused by a problem with your internet connection.
Their CD and DVD player is known for being one of the most popular and best-selling devices from Marantz. This device is also compatible with various other devices such as Apple TV, Samsung Smart TVs, Amazon Fire TV, and LG Smart TVs among others. To fix this error code on your device’s screen or to try a few solutions that might help you solve this problem quickly, then you need to try a few solutions.
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On this page, you will find more information about the most common causes and most relevant solutions for the CD/DVD Player error 'Unsupported'. Do you need help straight away? Visit our support page.
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View list of solutions Contact an expertError information
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Category
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Error codeUnsupported
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ProductCD/DVD Player
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DeveloperMarantz
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First seenSeptember 9, 2021
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VerifiedYes
What causes the Unsupported error?
The Marantz documentation indicates that error code 'Unsupported' is caused by the following problem: "“Unsupported” is displayed if a disc that cannot be played is loaded".
Do you think there is another cause for this error? Let others know in the comments.
How to solve Marantz CD/DVD Player error Unsupported
We've created a list of solutions which you can follow if you want to solve this CD/DVD Player problem yourself. Do you need more help? Visit our support page if you need professional support with CD/DVD Player right away.
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Verified solution
A possible reason for an Unsupported error is something as simple as a dirty lens. You should make sure that the lens is clean and free of fingerprints. Another reason could be a loose or missing screw on the circuit board. It may also be caused by a dirty power connector, broken cable or even dirt inside your device.
To clean the lens, you should first disconnect the device from power and remove any screws that are holding the unit together. To make sure that there is no dirt inside your Marantz player, you can open it up with a small flat head screwdriver. After that, you can use a soft cloth to clean the lens carefully. There are specific lens cleaners or sprays that you can use to clean the lens properly. Make sure to be gentle when you clean the lens.
The second solution that you can try is to disconnect your device from power and remove any screws that are holding the unit together. After that, you should unplug your device from the wall outlet or surge protector so that there will be no electrical interference when cleaning it.
You should also make sure that your device is properly connected to your TV or another source of input, then turn on both devices at once and try using an alternate source such as HDMI cable if possible.
Furthermore, inspect the cables on the rear of your unit. There are different types of cabling that can be used for the purpose, and some may be more expensive than others. Some have cable locking mechanisms to prevent them from being pulled out accidentally or damaged by a kid or pet.
It is possible that loose cabling may be the reason for this error. The solution to this problem is simple, and it involves purchasing a new cable or using an alternative cabling. To make sure that your old cables are properly connected, you should turn on both devices at once and inspect them carefully.
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