Are you trying to use Microsoft Word, but are you getting the error message 'sorry we couldn't open'?
Microsoft Office is a word processing application that is available for the Microsoft Windows, macOS, and iOS operating systems. It is also available for Android, Linux, and even via the web.
This application can be used to create and edit documents, spreadsheets, presentations, and other files. It can also be used to send documents through email.
Microsoft Office can also be used as a collaboration tool for creating documents that are shared with others. This collaboration feature is available in almost all Microsoft products.
Many errors can occur when you try to use Microsoft Word or when you try to use Microsoft PowerPoint on your computer or when you try to access your documents using the application.
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On this page, you will find more information about the most common causes and most relevant solutions for the Microsoft Word error 'sorry we couldn't open'. Do you need help straight away? Visit our support page.
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View list of solutions Contact an expertError information
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Category
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Error codesorry we couldn't open
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ProductMicrosoft Word
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DeveloperMicrosoft
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Operating systemWindows 10, Windows 8, Windows 7, Windows Vista, Windows XP
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PlatformPC
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First seenJuly 25, 2021
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Verified-
How to solve Microsoft Word error sorry we couldn't open
We've created a list of solutions which you can follow if you want to solve this Microsoft Word problem yourself. Do you need more help? Visit our support page if you need professional support with Microsoft Word right away.
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Verified solution
One of the most common errors is the Microsoft word sorry we couldn't open error code. This error occurs when there is an issue with your computer’s operating system or there is an issue with your software installation.
It can also occur if there is an issue with your applications installed on your computers, such as the Adobe Reader application or the Steam client application installed on your computer.
To fix this error code, you can try the following methods:
- Check the permission for the Microsoft Word files
- Remove credentials
- Update the latest version of your operating system
- Check the permission for the Microsoft Word files
You can try to check the permission to the Microsoft Word files by going to the file manager and right-clicking on the files that are associated with the error code.
You can also try to change the permissions of the files by going to File Explorer and changing permissions of the files by using Windows Explorer or you can go to Control Panel > Administrative Tools > File System > Properties > Security tab and click on "Allow" or "Deny" for each file in turn.
- Remove credentials
To remove your Microsoft account from any other devices, you should uninstall any apps that have your Microsoft account associated with them from your other devices.
- Update the latest version of your operating system
To update your operating system, you should download and install the latest version of your operating system that is compatible with Microsoft Word.
If you are still having issues with the Microsoft word sorry we couldn't open error code after trying the above-mentioned steps, you should contact Microsoft.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
