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Netflix error 3-5005

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Last updated on September 27, 2022
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Are you currently experiencing problems with Netflix? One of the most common error messages of Netflix is error '1134139'.

Netflix is an online streaming service that was developed by Netflix Inc. It allows you to watch movies and TV shows online or on your computer. Netflix was founded on 29 August 1997. It allows you to stream movies and TV shows online and download them to your device.

But sometimes you might receive an error when you try to watch a movie or a TV show on Netflix. Netflix Error Code 3-5005 is the most common error that Netflix users get. Netflix Error Code 3-5005 happens when you try to access the website properly. It is annoying and frustrating when you receive this error.

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On this page, you will find more information about the most common causes and most relevant solutions for the Netflix error '3-5005'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    3-5005
  • Similar errors
    -
  • Product
    Netflix
  • Developer
    Netflix
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Netflix error 3-5005

We've created a list of solutions which you can follow if you want to solve this Netflix problem yourself. Do you need more help? Visit our support page if you need professional support with Netflix right away.

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Verified solution

You may have an issue with your computer or your internet connection. It is also possible that one of your computers computer errors or a network error could cause you to have difficulty accessing the Netflix service. If other applications on your computer are preventing Netflix from working properly, or if you have malware installed on your computer, this error will also occur. You may need to try a few different methods in order to fix the error code.

Netflix was unable to receive a payment from your credit card company for one of the following reasons: The payment method that you originally used to make the purchase is no longer valid or has expired. The service has not received enough payments from other credit card companies. Maybe you were told that your financial institution would not approve the monthly charge. Try to update your payment information and then check again.

Update your payment information to reflect that you currently use one of the accepted payment methods. If you update your payment information, you'll be able to enjoy watching Netflix. If you have trouble updating the information in your payment information, you may want to contact your credit card issuer to make sure that your information is up to date or try using an alternative payment method.

Netflix will attempt to charge your card once every month but will not be able to charge it until the next billing cycle. This is to help you avoid paying a large bill each month.

Check that the payment information on your card is correct. For example, you may need to verify that the post office, security code, and expiration date for your payment card are correct. If this information is incorrect, sign in to your Account, then select Manage payment info. If you do not have the correct payment information, try a different credit card or a different payment method. If everything is correct, you can retry paying with a different card. If you're still having trouble, check to see if your payment method allows e-commerce transactions.

You may also want to contact Netflix customer service to try to get the error code resolved. You can try calling the company's customer service department or visiting their website. You will need to notify the customer service department about the error code. You will be able to ask them what you should do to fix the error and they will give you another option.

Check the server status of Netflix

Before you restart everything, check the server status of Netflix first. It may well be that Netflix is struggling with a temporary outage.

Check the status of Netflix

Quick fixes

Try one of the quick fixes below to quickly resolve the Netflix error 3-5005.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
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Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

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Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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