Norton is a security software that is designed to protect your computer from various online threats. It is a subscription-based service that you can purchase online. Norton is one of the most trusted security software programs and it has been around for a long time. The company was founded in 1990 and it has provided security software to millions of users all over the world.
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On this page, you will find more information about the most common causes and most relevant solutions for the Norton VPN error '(9012, 13801) An error is preventing the VPN from connecting'. Do you need help straight away? Visit our support page.
Error information
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Category
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Error code(9012, 13801) An error is preventing the VPN from connecting
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Similar errors(9012, 13801) An error is preventing the VPN from connecting. Reference error ID 13801
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ProductNorton VPN
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DeveloperSymantec
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Operating system-
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Platform-
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First seenSeptember 10, 2021
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VerifiedYes
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Verified solution
Norton offers its users a variety of different features such as an antivirus, firewall, privacy protection, parental controls and even an internet security suite. However, there are many errors that can occur when you try to use Norton on your computer or when you try to connect your device to the Norton network. One of the most common errors that you might encounter while using Norton is error code 9012 13801 or error code 13801 9012. This error occurs when there is an issue with your device or there is an issue with your internet connection.
The problem can be caused by a problem with your device or it can be caused by a problem with your computer’s operating system or it can be caused by another application on your computer such as anti-virus or other security applications that might be interfering with the proper functioning of Norton on your computer. To fix this error, you need to try a few solutions.
First of all, 9012 13801 typically relates to connection error and occurs when you are trying to connect to the vpn service. What you need to do is check your internet connection to make sure that you are connected. If the internet connection is good, you can try uninstalling and reinstalling the WAN Miniport drivers.
To do this, go to the Device Manager and find the network adapters. Double click on the WAN Miniport drivers (IKEv2) and go to the driver properties. Here, click Uninstall and follow the on-screen instructions. Then, repeat lines 4 to 6 and remove the following drivers:
WAN Miniport drivers (IP)
WAN Miniport drivers (IPv6)
After that, follow the steps to reinstall the WAN Miniport drivers.
Another solution that you can try is to re login to the vpn. In some cases, a simple reboot can help. To do this, restart your computer and the vpn service. After that, log back into the vpn and try connecting again.
Lastly, another solution you can try is to contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.
