On this page, you will find more information about the most common causes and most relevant solutions for the ONLYOFFICE error 'The document could not be saved'. Do you need help straight away? Visit our support page.
Error information
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Category
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Error codeThe document could not be saved
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ProductONLYOFFICE
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DeveloperONLYOFFICE
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Operating system-
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Platform-
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First seenSeptember 11, 2021
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VerifiedYes
What causes the The document could not be saved error?
The ONLYOFFICE documentation indicates that error code 'The document could not be saved' is caused by the following problem: "The document editing service cannot connect to the document storage service at the editorConfig.callbackUrl address.".
Do you think there is another cause for this error? Let others know in the comments.
ONLYOFFICE solution
Check if the Callback handler is working correctly. The document storage service must return {"error": 0} in response.
Do you still have problems with this error? Try one of the quick fixes below or leave a comment.
