OnlyOffice is a document encryption and management tool that is used to protect sensitive information. It is a document security software that can be used by multiple users. It can be used by your employees, students, clients and more.
It has an easy-to-use interface and it does not require you to be an expert to use it. It has powerful security features that are meant to protect your data from being viewed by unauthorized people. The application can encrypt files, passwords, contacts and more. You can also export the data in different formats such as Microsoft Office Document File (.docx), Microsoft Office Word Document (.doc), PDF, Excel Spreadsheet File (.xlsx), OpenDocument Spreadsheet File (.ods) and more.
On this page, you will find more information about the most common causes and most relevant solutions for the ONLYOFFICE error 'The document could not be saved'. Do you need help straight away? Visit our support page.
Error information
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Category
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Error codeThe document could not be saved
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ProductONLYOFFICE
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DeveloperONLYOFFICE
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Operating system-
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Platform-
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First seenSeptember 11, 2021
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VerifiedYes
What causes the The document could not be saved error?
The ONLYOFFICE documentation indicates that error code 'The document could not be saved' is caused by the following problem: "The document editing service cannot connect to the document storage service at the editorConfig.callbackUrl address.".
Do you think there is another cause for this error? Let others know in the comments.
ONLYOFFICE solution
Check if the Callback handler is working correctly. The document storage service must return {"error": 0} in response.
Do you still have problems with this error? Try one of the quick fixes below or leave a comment.
Verified solution
You might encounter some errors when you try to use OnlyOffice on your computer or on your smartphone or tablet device. One of the most common errors is OnlyOffice the document could not be saved error which may occur when you try to access your encrypted documents using OnlyOffice on Windows or Mac OS X operating systems. This error can be annoying and frustrating because you cannot access your documents properly.
The problem can be caused by a server error, a network error or an issue with your computer or your internet connection. You might also encounter this error if other applications are interfering with the proper functioning of OnlyOffice on your computer or if you have malware installed on your computer. To fix this error, you need to try a few solutions.
First of all, you need to access the docker volume for nginx on sudo docker exec -it nginx-server bash. Then, go to the folder where the data is located; cd /var/www/html/data. Then, create ‘certs’ directory with sudo mkdir certs. After that, you need to copy the SSl certificates to the new directory.
cp /etc/letsencrypt/live/cloud.example.com/fullchain.pem /var/www/html/data/certs
cp /etc/letsencrypt/live/cloud.example.com/privkey.pem /var/www/html/data/certs
After you have done that, go to the Nextcloud settings option > Administration > ONLYOFFICE. Here, change "http://nginx-server 9" to "https://nginx-server" > Save changes. If the above step doesn't work, check the file name of the certificates, and make sure it doesn't have "-" at the end.
Lastly, another solution you can try is to contact the Customer Service to solve this error. You can try contacting them through their customer support number or their website. The customer support will usually ask you to send them the error code that is appearing on your screen. They will tell you what to do next for your problem and give another solution.
