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Sky Go error 2014

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Last updated on March 15, 2022
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Are you having trouble using the Sky Go app? Several users have reported the error '2014' that prevents them from using Sky Go.

Sky Go is an online streaming service. It was launched first on 11 January 2006. The app will work on PC, MacOS, PlayStation 4 and PlayStation 5 consoles, Xbox One, Amazon Fire TV, IOS, and Android phones.

Sky Go is a video streaming site that allows you to watch TV shows and movies online. This app allows you to stream content from different channels, like Sky One, Sky Sports, Sky Atlantic, Sky Movies, and so on. You can also watch live sporting events on the site.

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On this page, you will find more information about the most common causes and most relevant solutions for the Sky Go error '2014'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    2014
  • Similar errors
    your name and password did not match our records, please try again (2014)
  • Product
    Sky Go
  • Developer
    Sky
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Sky Go error 2014

We've created a list of solutions which you can follow if you want to solve this Sky Go problem yourself. Do you need more help? Visit our support page if you need professional support with Sky Go right away.

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Verified solution

When you try to use this service, there are many kinds of errors that you can have. One of the most common errors is the Sky Go 2014 error. This is the error message that will occur when you attempt to access your account information or when you try to log in to the service. When that happens, it could be because of a server error or an issue with your computer or your internet connection. If other applications on your computer are causing Sky Go to not function properly, or if malware is installed on your computer, you might also encounter this error. Usually, you need to perform a few troubleshooting steps to fix this error.

First, make sure that you have the most up-to-date operating software on your device. Check that the app that you use is up-to-date.

Switch everything off at the mains. Wait for a few minutes, and then turn everything back on and wait for it to reboot. At this time, check that your device is receiving a strong signal from your wi-fi network, in order that you will not have a problem using the internet.

It is advisable to force close the app and restart your phone after clearing the cache.

Always make sure that you have downloaded the sky go app from the official app store or from the Google Play Store.

It is also possible to consider bug fixes or server maintenance. A company or organization is authorized to perform server maintenance.. All these are to improve the performance and the services of the app. When an update from the developer is launched, usually it will fix some problems related to bugs and errors.

The final thing you can do is call customer service to get this error fixed. You can also contact them by calling their customer service number or by visiting their website. When you tell the customer support department an error code that is showing on your screen, they will usually ask you to send the code to them. They will tell you what to do next and how to approach this problem.

Check the server status of Sky

Before you restart everything, check the server status of Sky Go first. It may well be that Sky Go is struggling with a temporary outage.

Check the status of Sky Go

Quick fixes

Try one of the quick fixes below to quickly resolve the Sky Go error 2014.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
Read the full guide

Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

Read the full guide Report

Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

Read the full guide Report

Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

Read the full guide Report

Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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