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Sky Go error 3-22

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Last updated on October 30, 2021
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Are you currently experiencing problems with Sky Go? One of the most common error messages of Sky Go is error '3-22'.

Sky Go is a streaming service that was launched by Sky on 11 January 2006. It is available for Windows; macOS; PlayStation 4; PlayStation 5; Xbox Series X and Series S; Xbox One; Amazon Fire TV; iOS; and Android.

Sky Go offers video streaming services that allow you to watch TV shows and movies online. It allows you to stream content from channels such as Sky One, Sky Sports, Sky Atlantic, Sky Movies and so on. You can also watch live sports events on the service.

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On this page, you will find more information about the most common causes and most relevant solutions for the Sky Go error '3-22'. Do you need help straight away? Visit our support page.

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It has never been easier to solve error "3-22".

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Error information
  • Category
    Video
  • Error code
    3-22
  • Similar errors
    -
  • Product
    Sky Go
  • Developer
    Sky
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
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How to solve Sky Go error 3-22

We've created a list of solutions which you can follow if you want to solve this Sky Go problem yourself. Do you need more help? Visit our support page if you need professional support with Sky Go right away.

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Verified solution

There are many errors that can occur when you try to use the service. One of the most common errors is the Sky Go 3-22 error. This error occurs when you try to access your account information or when you try to log into the service. The problem can be caused by a server error or an issue with your computer or your internet connection. You might also encounter this error if other applications are interfering with the proper functioning of Sky Go on your computer or if you have malware installed on your computer. To fix this error, you need to try a few solutions.

First of all you can clear your data and cache on your device. You can find it on the application menu and click clear data and cache or  you can go to settings > device > apps > Sky Go > clear data and cache. After that, you can restart your device and try to open the app again. You just need to play anything to make sure it works again.

You can also reinstall the app. Go to the Sky Go app on your device and tap "Apps" on the top-right corner. Tap "All" to see all of your apps. Scroll down to Sky Go and select it. On the bottom of the screen, you will see an option to uninstall it. Tap "Uninstall" and follow the instructions on your screen. After deleting the app, try to reboot your device before reinstalling the app again.

You can try restarting your device by clicking on the restart menu or restarting your device by holding down the power button. After that wait a minute and try opening your app again.

You can also try contacting the Sky customer support team. You can try contacting them through their customer support number or by filling a ticket online. The customer support will usually ask you to send them the error code that is appearing on your screen.

Check the server status of Sky

Before you restart everything, check the server status of Sky Go first. It may well be that Sky Go is struggling with a temporary outage.

Check the status of Sky Go

Quick fixes

Try one of the quick fixes below to quickly resolve the Sky Go error 3-22.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
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Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

Read the full guide Report

Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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