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Sky Go error 60-1

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Last updated on December 8, 2021
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Are you currently experiencing problems with Sky Go? One of the most common error messages of Sky Go is error '60-1'.

Sky Go is a streaming service that was launched by Sky on 11 January 2006. It is available for Windows; macOS; PlayStation 4; PlayStation 5; Xbox Series X and Series S; Xbox One; Amazon Fire TV; iOS; and Android.

Sky Go offers video streaming services that allow you to watch TV shows and movies online. It allows you to stream content from channels such as Sky One, Sky Sports, Sky Atlantic, Sky Movies and so on. You can also watch live sports events on the service.

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On this page, you will find more information about the most common causes and most relevant solutions for the Sky Go error '60-1'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Video
  • Error code
    60-1
  • Similar errors
    -
  • Product
    Sky Go
  • Developer
    Sky
  • Operating system
    -
  • Platform
    -
  • First seen
    May 30, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Sky Go error 60-1

We've created a list of solutions which you can follow if you want to solve this Sky Go problem yourself. Do you need more help? Visit our support page if you need professional support with Sky Go right away.

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Verified solution

There are many errors that can occur when you try to use the service. One of the most common errors is the Sky Go 60-1 error. This error occurs when you try to access your account information or when you try to log into the service. The problem can be caused by a server error or an issue with your computer or your internet connection. You might also encounter this error if other applications are interfering with the proper functioning of Sky Go on your computer or if you have malware installed on your computer. To fix this error, you need to try a few solutions.

First of all, error 60-1 is typically a server error because of server maintenance. When you try to access Sky Go, you will be redirected to a page that states that the service is down for maintenance or you could not reach the Sky Go service. This error usually occurs during weekends or when there is a lot of traffic on the server. If this is the case, you will have to wait for the server to come back online. It will usually take a few hours or even a few days for the server to come back online.

Also, make sure that you don't have VPN or ad blockers running on your computer. If you have a VPN or ad blocker installed, you will have to disable it to fix this error.

You can then try to restart your device to see if that will fix the problem. Turn off your device, wait for it to shut down completely, and then turn it back on.

If the problem still occurs, you can contact the developer for Support and Service. You can find it on their website and choose your location. It will directly take you to the correct section. They will ask you to describe the problem and give them some information about your device and about your software. After they review your issue, they will contact you back to solve this error.

Check the server status of Sky

Before you restart everything, check the server status of Sky Go first. It may well be that Sky Go is struggling with a temporary outage.

Check the status of Sky Go

Quick fixes

Try one of the quick fixes below to quickly resolve the Sky Go error 60-1.

Restart your device

Quick action

Restart your device if you haven't already done so. A simple restart can solve a lot of problems.

  1. Turn off the device completely by pressing and holding the power button.
  2. If your device is connected with a power cable, unplug the power cable from the device for at least 1 minute once you've turned off the device.
  3. Plug the power cable back in and turn the device back on.
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Restart your modem and router

The error could be related to an underlying network connectivity issue, so it's a good idea to restart your modem and router.

  1. Unplug your modem (and your router, if it's a separate device) from power for about 30 seconds.
  2. Plug the modem back into the power outlet first and wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
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Clear the app cache and app data

Clear the app's app cache and app data to remove any temporary data and files that may cause issues while using the app.

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Reinstall the app

Reinstall the app to remove all data and clear the app's settings.

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Reset your DNS settings

DNS allows your device and application to find websites and servers. By resetting your DNS settings and flushing your DNS cache, your device will search for the correct servers.

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Reset Samsung Smart Hub

If you have problems using the app on a Samsung Smart TV, you will need to reset the Samsung Smart Hub.

  1. Go to your Samsung TV Settings.
  2. Select Support > Self Diagnosis and press Reset Smart Hub.
Read the full guide Report

Sign out of the app

Quick action
By logging out, you can delete temporary files and data that could be causing the problem.

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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