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Skype error your connection is too weak

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Last updated on March 15, 2022
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Are you trying to use Skype, but are you getting the error 'your connection is too weak'?

Skype is a popular online voice and video calling application that can be used to make free calls to your friends and family. It is also known for being one of the most reliable applications for sharing files, playing games and many other things. Skype has been around since 2003 and it has become very popular over the years.

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On this page, you will find more information about the most common causes and most relevant solutions for the Skype error 'your connection is too weak'. Do you need help straight away? Visit our support page.

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Error information
  • Category
    Collaboration
  • Error code
    your connection is too weak
  • Product
    Skype
  • Developer
    Microsoft
  • Operating system
    Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP
  • Platform
    PC
  • First seen
    July 25, 2021
  • Verified
    -
JustAnswer
JustAnswer
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How to solve Skype error your connection is too weak

We've created a list of solutions which you can follow if you want to solve this Skype problem yourself. Do you need more help? Visit our support page if you need professional support with Skype right away.

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Verified solution

Skype works well on most devices, however, sometimes it might encounter an error. One of the most common errors that you might encounter while using Skype is “your connection is too weak” Error. This error occurs when you try to share files or make voice calls with your friends or family members. It is possible that you will be annoyed and frustrated because of this error, because you cannot properly communicate with your friends or family members.

If that happens, it could be a server error, a network error, or it could be an issue with your computer or your internet connection. Sometimes, common computer errors or server problems can prevent you from using Skype properly on your computer. Usually, you need to perform a few troubleshooting steps to fix this error.

There were also other people who had reported similar problems, and they solved them by doing the following:

  1. If you want to start the task manager, press ctrl+shift+esc.
  2. Kill the instance of skype.exe.

If you are using the Skype app that is available for Windows from the Microsoft store. do:

  1. Click on the Windows Key+i > Apps > Click on Skype and Uninstall it.
  2. Then you must install Skype from Microsoft store again.

If you are using Skype on your desktop, do:

  1. Copy this:%appdata%microsoftSkype for Desktop
  2. Click on the windows key+r key.
  3. Paste the above command into the Run window. Type CTRL+V and then click on Enter.
  4. Rename this folder to something else. For instance, you can substitute skype for desktop_skype_old.
  5. Install skype again.

If you are a resident of the UK, set the Caller ID on your Skype account. It is possible to call someone from another country, but you can also call any other UK number to see if the problem still persists.

The final thing you can do is call customer service to get this error fixed. You can also contact them by calling their customer service number or by visiting their website. When you tell the customer support department an error code that is showing on your screen, they will usually ask you to send the code to them. They will tell you what to do next and how to approach this problem.

Quick fixes

Try one of the quick fixes below to quickly resolve the Skype error your connection is too weak.

Restart your computer

Quick action

Restart your computer if you haven't already done so. A simple reboot can solve a lot of issues.

Read the full guide Report

Repair the app

Repairing or reinstalling an app will replace corrupted files and remove temporary files, restoring the app back to its original state.

Read the full guide Report

Check your internet connection

Make sure that you're connected to the internet. If you can't connect to a local network, try setting up a mobile hotspot on your phone and connect your computer to the internet via WiFi.

???? Run a speed test Read the full guide Report

Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.

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