Do you use Sophos Antivirus to protect your computer, but are you getting the error message 'ntp64 general error'?
Sophos Antivirus is a software application that was developed by Sophos. It is a family of antivirus products for Windows, Mac and Linux.
The software is commonly used by the corporate sector and the public sector to protect computer systems from malware and other malicious threats.
Sophos Antivirus has been designed to help you protect your system from online threats such as malware, phishing scams, malicious websites and spyware. It also helps you protect your privacy against hackers and other cybercriminals.
Sophos Antivirus can be installed on a computer without any issues or problems. However, if you encounter an error during the installation process, then this might cause an issue with the program. This can be annoying and frustrating because you cannot access the program properly.
The problem can be caused by an issue with your computer or it can be caused by your internet connection or network connection.
This error might also occur if another application is interfering with the proper functioning of Sophos Antivirus on your computer or if another program is interfering with the proper functioning of your internet connection or network connection.
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On this page, you will find more information about the most common causes and most relevant solutions for the Sophos Antivirus error 'ntp64 general error'. Do you need help straight away? Visit our support page.
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It has never been easier to solve error "ntp64 general error".
View list of solutions Contact an expertError information
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Category
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Error codentp64 general error
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ProductSophos Antivirus
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DeveloperSophos Ltd.
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Operating systemWindows 10, Windows 8, Windows 7, Windows Vista, Windows XP
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PlatformPC
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First seenJuly 25, 2021
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Verified-
How to solve Sophos Antivirus error ntp64 general error
We've created a list of solutions which you can follow if you want to solve this Sophos Antivirus problem yourself. Do you need more help? Visit our support page if you need professional support with Sophos Antivirus right away.
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Verified solution
The Most common error is Sophos Antivirus Ntp 64 general errors.
Sophos has received reports of ntp64 General Error errors in some environments. These errors are being caused by a change in the way that ntp64 authenticates.
This change has not been tested in any Sophos products. Resolution: Update your Sophos product to the latest version (as indicated below) and run the appropriate hotfix or upgrade (if available).
Open the avremove.log by going to C:WindowsTemp. Some Sophos antivirus programs have a default log file name, so you need to locate the appropriate file. The file location is listed in the window that opens. On the search bar, type detected and then press Enter. Remove the check mark from the Sophos CRT entries, which are found on the avremove.log.
If the CRT is still failing to remove the software, you need to use the Remove or Uninstall any anti-tamper functionality of the third-party product to force it to remove the product.
If you still have issues with the device, then you can contact Sophos Antivirus Customer Support. The Sophos Antivirus Customer Support team can help you find a solution for the problem, and they can also help you find a solution for other issues. To contact Customer Support, visit their official website. A Customer Support representative will help you solve the problem.
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