Roborock is a robotic vacuum cleaner developed by Xiaomi. The Roborock is a robotic vacuum cleaner designed to clean your home automatically. It uses artificial intelligence to help it understand the cleaning needs of your home. The device cleans as efficiently as possible.
We know Roborock for being easy to use. We also know it for being highly efficient at cleaning floors and furniture.
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On this page, you will find more information about the most common causes and most relevant solutions for the Roborock error '13'. Do you need help straight away? Visit our support page.
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It has never been easier to solve error "13".
View list of solutions Contact an expertError information
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Category
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Error code13
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ProductRoborock
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DeveloperXiaomi
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First seenSeptember 7, 2021
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VerifiedYes
What causes the 13 error?
The Xiaomi documentation indicates that error code '13' is caused by the following problem: "Charging error".
Do you think there is another cause for this error? Let others know in the comments.
How to solve Xiaomi Roborock error 13
We've created a list of solutions which you can follow if you want to solve this Roborock problem yourself. Do you need more help? Visit our support page if you need professional support with Roborock right away.
Xiaomi solution
Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock.
Do you still have problems with this error? Try one of the quick fixes below or leave a comment.
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Verified solution
Sometimes you might encounter an error while using your Roborock. This error can occur if there is an issue with your device or power supply.
To fix this error code, you can try the following methods:
- Wipe the charging contacts both on the dock and under the device
Check if the charging contacts on the dock and under the device are most likely dirty. You can clean them with a dry cloth and tissue to fix this error code.
- Make sure water has not corroded the device and its charger
You can check if your robot has been damaged. Check also for any signs that it may have been corroded.
If you find any corrosion, try to remove it before contacting support.
- Try to connect your robot with another Europe/China conversion plug
If you find your Roborock doesn’t work with a different type of conversion plug, try connecting it with another one to see if this will fix this error code or not.
You can use a different type of conversion plug if you want to. However, make sure your charging cable and charging contacts are working first before doing so.
- Replace the motherboard
If none of the above methods work, try replacing the motherboard of your robot to fix this error code. To do so, you need to remove the battery and power of your robot first before disconnecting the charging cable from it.
Then, remove the motherboard by removing all screws around it and unplugging all cables from it. After that, take out your old motherboard and replace it with a new one.
If there is no corrosion on either of them or if they are working properly, you can fix this error code after replacing the motherboard of your robot.
If none of the above methods work, contact Roborock customer support.
Have you found a solution yourself, but it is not in the list? Share your solution in the comments below.
