If your internet goes down or becomes extremely slow, one of the first things you should try is to reset your router. Restarting your router will reset your connection settings, stop malicious network attacks, and remove unwanted devices from your network.
Here's how to manually and remotely reset your router, as well as some things you should know about rebooting your router.
Restart your modem and router
- Turn off your modem and router using the power button or by unplugging the power cord to your router.
- Wait at least 15 seconds and plug the modem back into the power outlet first.
- Wait 1-2 minutes before turning on the router. Wait for all of the panel lights on your modem to turn green.
- Connect your computer to the network and test your internet connection.
It's always a good idea to test your internet connection with an Ethernet cable if possible.
What to do if you keep having internet issues
Rebooting your router can help, but if you have to do it every day or multiple times a week to resolve connectivity issues, you may need to upgrade to a new modem or router. In this case, contact your local ISP.
Power cycling your modem and router is a simple solution that rarely needs the assistance of an IT expert. If your connection problems can't be solved by simply turning it off and on again, it's time to call in the experts. The IT experts of JustAnswer can diagnose and troubleshoot your connectivity issues.
