This article will help you to fix the brinks-ch-trouble (Alarm) error on your device. The problem is related to the Brinks alarm system and it can be fixed easily by following the instructions given in this article.
On this page, you will find more information about the most common causes and most relevant solutions for the Alarm error 'CH TROUBLE'. Do you need help straight away? Visit our support page.
The Brinks documentation indicates that error code 'CH TROUBLE' is caused by the following problem: "Upload/download failure An attempt was made by the alarm company to contact the panel, and a problem occurred".
Do you think there is another cause for this error? Let others know in the comments.
We've created a list of solutions which you can follow if you want to solve this Alarm problem yourself. Do you need more help? Visit our support page if you need professional support with Alarm right away.
The brinks-ch-trouble (Alarm) error usually occurs when there is an issue with your unit or when there is an issue with your Internet connection. You might also encounter this error if other applications are interfering with the proper functioning of the Brinks alarm.
Option 1: Replace the keypad
You can replace the keypad with a new one by following these steps:
Turn off the power to your Brinks Alarm system and open the case of your Brinks Alarm system.
Locate the top left keypad and remove it from its slot. Note where it is installed in your Brinks Alarm system, as you will need to put it back exactly where it was. If you cannot find the keypad, you may have misplaced it during installation or when removing or replacing a part of your Brinks Alarm system.
Disconnect the electrical cord from the bottom right side of the keypad (the cord should be labeled). Remove any wires that may be connected to this keypad as well. You must disconnect these wires so that they do not get in the way when installing your new keypad.
Option 2: Change your device battery
If your Brinks-ch-trouble (Alarm) error is caused by a weak battery, you can replace the battery with a new one. Follow these steps to replace the battery: Turn off your alarm and unplug it from its power source. Remove the existing battery from your device.
Insert the new battery into your device, and plug your alarm back into its power source. Wait for about 30 seconds for the alarm to reboot and update its software before you start using it again.
Option 3: Replace the security panel
Follow these steps to replace the security panel:
Turn off your alarm and unplug it from its power source. Unscrew the screws holding the security panel in place. Take the old security panel out of your alarm. Next, insert the new security panel into your alarm, and screw it in place. Turn on your alarm and plug it back into its power source.
Option 4: Contact Brinks Customer Service
If you still cannot resolve your Brinks-ch-trouble (Alarm) error, please contact Brinks Customer Service for further help at 855.445.7761 or via the website at https://brinkshome.com/contact-us.