Are you currently experiencing problems with Amazon Prime Video? One of the most common error messages of Amazon Prime Video is error '9351'.
Watching movies and TV shows on your Android smartphone, tablet, or smart TV is a very simple task. Just log in to your Amazon account, and you can watch as many movies as you want. But sometimes, there are some glitches that occur when you try to watch a movie or TV show. For example, the video will start for a second and then stop, or you will see a message saying that there is an error.
On this page, you will find more information about the most common causes and most relevant solutions for the Amazon Prime Video error '9351'. Do you need help straight away? Visit our support page.
We've created a list of solutions which you can follow if you want to solve this Amazon Prime Video problem yourself. Do you need more help? Visit our support page if you need professional support with Amazon Prime Video right away.
The 9351 error is a problem that occurs when you try to watch a movie or TV show on your Amazon Prime Video app. This error message usually appears after a few seconds of video playback. This might be due to a bad Internet connection, or a corrupt app. However, there are some steps that you can follow to fix this problem.
Step 1: Restart Your Modem or Router
The first thing that you need to do is restart your modem or router. This will clear any kind of problem that might be occurring with your internet connection. You can do this by unplugging your modem for about 30 seconds and then plugging it back in.
Step 2: Restart Your Device
The second thing that you need to do is restart your device. You can do this by pressing the power button and holding it for a few seconds.
Step 3: Firmware Update
The third thing that you need to do is update your device’s firmware. This will help you to fix the 9351 error. You can do this by going to Settings >Support >Software Update >Update Now. If you can't update your device’s firmware, you can also try updating it manually using a flash drive and a PC. You can also download the firmware from your device's official website (for example, for Samsung go to: https://www.samsung.com/us/support/televisions-home-theater/televisions/4k-uhd-tvs/2017-line-up/). Updating your device’s firmware is always a good idea, it usually works for most users.
Step 4: Reboot Your Device
Lastly, you need to reboot your device then try to watch a movie or TV show again.
Those are the steps that you need to follow in order to fix the error 9351. It only takes a few minutes to fix the error and it will allow you to use the program again. However, if you have already tried these steps and still have the error, you can try other solutions such as downloading the application from a different location or contacting the company or software provider for help.