Error codes for Xfinity
Error codes are useful because they clearly show what caused an error and provide suggestions for correcting it. It saves you the time of doing repetitive calls to customer support. Xfinity gives its customers error codes for its different service offerings, so that in the event that you ever have any problems with any of those services, the solution is also provided. Error code helpers provide hints that show users what to do to solve their problems and help them to avoid having to call customer service many times.
Problems can occur with Xfinity equipment from now and then. Xfinity does its very best in keeping its X1 services running smoothly and without any errors. If you are getting an error code for X1, then the solution to that error will be found in this guide.
Here are the most commonly occurring error messages that are sent by X1 and the correct error messages that are printed when the program is running.
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RDK-03003
RDK-03003 means there is an issue connecting to the X1 platform. To fix it, you need to (1) turn off your Xfinity TV Box by disconnecting it from the power supply, and (2) wait 10 minutes before plugging it in again to start it up.
Check cables for wires that might have escaped or that may have been ruined. Be sure that you have securely established all necessary connections in order that you can quickly get back on the line if there is a problem with your service.
RDK-03030
RDK-03030 means there is an issue connecting to the internet. To fix it, you need to start up the Xfinity TV Box by simply pushing the power button and holding it for 10 seconds.
XRE-00250
XRE-00250 means there is something not right. To fix it, you need to find out if a device has been disabled in case you are trying to access that device.
RDK-10000
RDK-10000 also means there is something not right. To fix it, you need to (1) check that your cables are securely inserted into their ports, and (2) unplug every cable box outlet, wait for 10 seconds, then plug them in again to reboot the devices.
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XRE-02022
XRE-02022 occurs if your Flex or Xfinity X1 cannot connect, and the TV Box Flex device needs to be reconnected.
For X1 TV Boxes Using a Power Button
- Press and then hold the power on the TV Box for about two
- Release it, then wait for a couple of seconds.
- Turn the TV Box back on, and in a couple of minutes, the service should come alive.
For X1 TV boxes & Flex Streaming Devices With No Power Button
- Unplug your TV Box from the outlet for about ten seconds.
- Plug the wire back in, then power the TV Box on. Let it restart.
XRE-03041 and XRE-03042
XRE-03041 and XRE-03042 means there is some trouble going on. To fix it, you need to reboot the TV Box by choosing the “Restart All” button under the error message.
